How to Update CommBox Connect (And Why It Matters)
Keep CommBox Connect up to date to ensure the best performance, latest features, and security improvements. This guide shows you how to check for and install updates.
Applies To
Applies to: Classic S4, Classic S4+, S5, Horizon, Intelligent Display, LED Board
Step-by-Step Instructions
Step 1: Open the CommBox Connect App
On your CommBox screen:
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Tap the CommBox Connect icon on the home screen to launch the app.
Step 2: Access the About Section
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Tap the Menu in the bottom-left corner
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Select About
Here, you’ll see your current version and whether an update is available.
Step 3: Check for Updates
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If an update is available, the option to Update will appear
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Tap Update and follow the prompts
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The update will download and install automatically
💡 Tip: Make sure your CommBox is connected to the internet before checking for updates.
Step 4: Restart Your Screen
After the update is complete, restart your CommBox screen to ensure all features install correctly.
Why Keeping CommBox Connect Updated Is Important
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✅ Improved Performance – Updates fix bugs and improve speed and reliability
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🚀 New Features – Enjoy the latest casting tools, control options, and app enhancements
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🔒 Better Security – Stay protected with the latest patches and network safety improvements
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🤝 Device Compatibility – Ensures smooth casting from new Windows, iOS, Android and macOS updates
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📡 Wi-Fi and Protocol Support – Keeps screen sharing via AirPlay, Miracast, and Chromecast running smoothly
Troubleshooting / What to Do If It Doesn’t Work
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No Update Button Appears?
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You may already have the latest version
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Try restarting the CommBox and checking again
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Update Fails or Freezes?
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Check your Wi-Fi connection
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Try again after restarting the screen
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If the issue continues, log a support ticket on the Support Portal
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