How to Update CommBox Connect (And Why It Matters)

Applies To
Applies to: Classic S4, Classic S4+, S5, Horizon, Intelligent Display, LED Board

Step-by-Step Instructions

Step 1: Open the CommBox Connect App

On your CommBox screen:

• Tap the CommBox Connect icon on the home screen to launch the app.

Step 2: Access the About Section

• Tap the Menu in the bottom-left corner

• Select About

Here, you’ll see your current version and whether an update is available.

Step 3: Check for Updates

• If an update is available, the option to Update will appear

• Tap Update and follow the prompts

• The update will download and install automatically

💡 Tip: Make sure your CommBox is connected to the internet before checking for updates.

Step 4: Restart Your Screen

After the update is complete, restart your CommBox screen to ensure all features install correctly.

Why Keeping CommBox Connect Updated Is Important

• ✅ Improved Performance – Updates fix bugs and improve speed and reliability

• 🚀 New Features – Enjoy the latest casting tools, control options, and app enhancements

• 🔒 Better Security – Stay protected with the latest patches and network safety improvements

• 🤝 Device Compatibility – Ensures smooth casting from new Windows, iOS, Android and macOS updates

• 📡 Wi-Fi and Protocol Support – Keeps screen sharing via AirPlay, Miracast, and Chromecast running smoothly

Troubleshooting / What to Do If It Doesn’t Work

• No Update Button Appears?

  • You may already have the latest version

  • Try restarting the CommBox and checking again

• Update Fails or Freezes?

  • Check your Wi-Fi connection

  • Try again after restarting the screen

  • If the issue continues, log a support ticket on the Support Portal