How to fix CommBox Neo blank screen when the status light is green and a computer is connected
Get your laptop picture back fast by checking power, cables, and display settings, so you stay on track.
Applies To
Applies to: CommBox Interactive Neo (CBIN65, CBIN75, CBIN86)
Step-by-Step Instructions
Step 1
Make sure the connected computer is turned on and not in standby or sleep mode.
Step 2
Restart both the Neo and the connected computer.
Step 3
Replace the video cable (HDMI, USB-C, or DisplayPort) to check whether the cable is the issue.
Step 4
Make sure the cable meets recommended specifications and is a quality cable designed for video.
Step 5
On the computer, enable the external display output and set it to a supported resolution.
Step 6
Use one of these recommended resolutions:
-
3840 × 2160, or
-
1920 × 1080
💡 Tip: Using a supported resolution keeps the image sharp and prevents “no signal” problems.