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How to Bring Back a Missing Sidebar Menu on Your CommBox Classic S5

Can't find your sidebar menu? Use the CommBox Experience app to turn it back on in a few simple steps.

Applies To

CommBox Classic S5: CBIC65S5, CBIC75S5, CBIC86S5, CBIC98S5

Step-by-Step Instructions

Step 1: Open the CommBox Experience app

  • Using two fingers, long hold on the home screen to bring up the side menu
  • Tap Launcher
  • Find and open the CommBox Experience app

💡 Tip: If the side menu doesn't appear, make sure you're using two fingers together and holding for a moment rather than tapping.

Step 2: Go to Home and Side Menus

  • In the CommBox Experience app, look on the left-hand side
  • Select the Home and Side Menus tab

Step 3: Turn on Show Side Menus

  • Scroll to the bottom of the tab
  • Find the setting Show side menus (Floating is always available)
  • Turn this setting on

Step 4: Check your side menus

  • Exit the CommBox Experience app
  • Confirm your side menus now appear as expected

💡 Tip: Even with this setting off, the floating side menu is always available, so you can still access it while you sort out the full sidebar.

Troubleshooting / What to Do If It Still Doesn't Work

  • Can't bring up the side menu to find Launcher? Make sure you're using two fingers together in a long hold, not a single-finger tap or swipe
  • Can't find the CommBox Experience app? Check with your IT admin, as some screens may have this app hidden or restricted
  • Setting won't stay turned on? Try turning it off and back on again, then restart the screen

If problems continue, log a ticket on the CommBox Support Portal for further assistance.