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Can I use CommBox Connect across SSIDs?

Learn how to use CommBox Connect when your devices are connected to different SSIDs or networks.

Applies To

  • CommBox Connect on S4, S5, Intelligent Display, Horizon

Step-by-Step Instructions

Step 1

Check with your IT Engineer or network administrator to confirm if your network supports communication between different SSIDs or VLANs.

Step 2

Ask your IT Engineer to enable traffic routing between the SSIDs, VLANs, and network ports used by CommBox Connect.

Step 3

Make sure the required ports are open and not blocked by the firewall. Refer to the CommBox Network Security document. 

Troubleshooting / What to Do If It Doesn’t Work

  • Can’t connect across networks? Check that inter-VLAN routing or SSID bridging is enabled.

  • Still not working? Double-check with your IT team that all the required ports are allowed through the firewall.