Why IT managers can’t open CommBox OS accounts on behalf of users

Applies To

CommBox Classic S4, S4+ and S5

What You Need to Know

CommBox OS is designed as a personalised and secure experience. When a user logs in, their settings, cloud access (Google Drive or OneDrive), and activity are tied to their individual login credentials.

This protects:

• 🔐 User privacy

• 🧠 Personalised preferences and app layout

• ☁️ Secure access to individual cloud storage (e.g. Google Drive, OneDrive)

• 📂 Sensitive or confidential content

What IT Managers Can Do

✅ Enable account logins

• Ensure CommBox OS is connected to Wi-Fi or ethernet

• Approve third-party apps like CommBox Exp in Microsoft Entra ID or Google Admin Console

✅ Provide support and guidance

• Help users log in with their Microsoft or Google credentials

• Set up default apps, network settings, or group policies at the system level

✅ Ensure secure logouts

• Remind users that they can remotely log out

Why This Matters

Allowing only the user to access their own account:

• Reduces the risk of data breaches

• Complies with most school and workplace privacy policies

• Keeps users in control of their own content and tools

Troubleshooting / What to Do If It Doesn’t Work

• If a user is having trouble logging in, confirm their credentials are correct

• Ensure the screen is online and has access to Google or Microsoft services

• If a Microsoft tenant or Google workspace needs approval settings, see the related articles below

🤖 We have added a feature request to the Product Roadmap to consider integrations with Entra ID.