--- title: Why can’t I log in to my CommBox OS Account? description: Learn why you might not be able to log in to your CommBox OS Account and how to fix common login issues quickly. --- [Skip to content](https://support.commbox.com.au/knowledge/what-are-the-benefits-of-using-commbox-os-accounts#main-content) English Show submenu for translations [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.commbox.com.au/portal?hsLang=en) [![CBOX Final Logo RGB 02-1](https://support.commbox.com.au/hs-fs/hubfs/Logos/CBOX%20Final%20Logo%20RGB%2002-1.png?width=300&height=60&name=CBOX%20Final%20Logo%20RGB%2002-1.png)](https://www.commbox.com.au/) - [Knowledge Base](https://support.commbox.com.au/knowledge) - [System Status](https://commbox.betteruptime.com/) - [Training Hub](https://www.commbox.com.au/training-hub) - [My Tickets](https://support.commbox.com.au/portal) Open main navigation Close main navigation - [Knowledge Base](https://support.commbox.com.au/knowledge) - [System Status](https://commbox.betteruptime.com/) - [Training Hub](https://www.commbox.com.au/training-hub) - [My Tickets](https://support.commbox.com.au/portal) - English Show submenu for translations - [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new) - [Customer portal](https://support.commbox.com.au/portal) - [Book Training Now](https://www.commbox.com.au/book-training) [Book Training Now](https://www.commbox.com.au/book-training) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.commbox.com.au/knowledge?hsLang=en) 2. [CommBox OS](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en) 3. [CommBox OS Accounts](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-accounts) # Why can’t I log in to my CommBox OS Account? ## If you're having trouble logging in to your CommBox OS Account, there are a few key settings that need to be in place. Here's how to check and fix them. ### Applies To CommBox Classic S4, S4+,S5 CommBox OS Accounts Microsoft and Google Account logins **1. Check your internet connection** Make sure your CommBox screen is connected to a stable internet connection—Wi-Fi or Ethernet. 💡 Tip: You can confirm this by opening the browser app and visiting any website. **2. Ensure the date and time are correct** Tap the side menu, open **Settings > System > Date & Time**, and confirm the correct date, time, and timezone are set. ⏰ Incorrect time can cause login requests to fail with Microsoft or Google. **3. Update your firmware** Your CommBox screen must have the latest firmware to support CommBox OS Accounts. To update: - Open **Settings > System > System Update** - Tap **Check for Update** and follow the prompts 📘 For detailed steps, read: *How to update your firmware* **4. IT Administator approval required** If you're using a school or organisational Google or Microsoft account, your **admin must approve access** for CommBox OS Accounts. To do this: - A Google or Microsoft Admin should log in to any CommBox screen - They will be prompted to approve access via a pop-up - Or read these two articles to find out how to approve CommBox Exp - [Microsoft Tenant](https://support.commbox.com.au/knowledge/approving-commbox-experience-for-your-microsoft-tennant?hsLang=en) - [Google Workspace](https://support.commbox.com.au/knowledge/approving-commbox-experience-for-google-workspace-users?hsLang=en) 💡 Tip: This only needs to be done once per organisation. **5. Make sure CommBox OS Accounts in enabled in CommBox Exp on a Classic S5** If you have a Classic S5, the IT Admin can disabled CommBox OS Accounts. Speak to them if this has been disabled.  **6. Make sure you have accept personal permissions with Microsoft or Google** From time to time, Google or Microsoft will update their terms or permissions. These pop ups will appear during the log in process. 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