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How to identify the model of your CommBox screen

Need to find out which CommBox model you have? Learn how to identify it quickly using the serial number on your screen or in the settings.

Applies To
Applies to: All CommBox models

Option 1: Check the Serial Number Sticker

  1. Look for the white sticker on the side of your CommBox screen

  2. Locate the serial number underneath the barcode

Example serial numbers:

  • 2203C7503010012

  • 2107D6502010016

Option 2: Find It in the Settings Menu

  1. Tap the Settings icon

  2. Select About

  3. Your serial number will be listed here

How to Decode the Serial Number

Part of Serial What It Means
2203 Year and Month: March 2022
C / D / I

Model Type: C = Classic, D = Display, I = Intelligent Display, A = Atom, 

H=Horizon
65 / 75 Screen Size in inches
010, 111 etc. Model Code – see table below
 

Model Codes

  • 010, 011, 020, 022, 023, 030 → Classic models

  • 110, 111, 211 → S4 or S4+ models and S5 if made after 09/25

  • Other codes may apply to Horizon, Intelligent Display, or Commercial Display models

💡 Tip: Take a photo of the serial sticker for easy reference when contacting support.


If you want to know if your CommBox is on the latest firmware please click here.

Troubleshooting / What to Do If It Doesn’t Work

  • If the sticker is faded or missing, use the About menu in settings

  • Still unsure about your model? Log a ticket on the Support Portal at Knowledge Base