How to identify the model of your CommBox screen
Need to find out which CommBox model you have? Learn how to identify it quickly using the serial number on your screen or in the settings.
Applies To
Applies to: All CommBox models
Option 1: Check the Serial Number Sticker
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Look for the white sticker on the side of your CommBox screen
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Locate the serial number underneath the barcode
Example serial numbers:
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2203C7503010012
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2107D6502010016
Option 2: Find It in the Settings Menu
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Tap the Settings icon
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Select About
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Your serial number will be listed here
How to Decode the Serial Number
Part of Serial | What It Means |
---|---|
2203 |
Year and Month: March 2022 |
C / D / I |
Model Type: C = Classic, D = Display, I = Intelligent Display, A = Atom, H=Horizon |
65 / 75 |
Screen Size in inches |
010 , 111 etc. |
Model Code – see table below |
Model Codes
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010
,011
,020
,022
,023
,030
→ Classic models -
110
,111
,211
→ S4 or S4+ models and S5 if made after 09/25 -
Other codes
may apply to Horizon, Intelligent Display, or Commercial Display models
💡 Tip: Take a photo of the serial sticker for easy reference when contacting support.
If you want to know if your CommBox is on the latest firmware please click here.
Troubleshooting / What to Do If It Doesn’t Work
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If the sticker is faded or missing, use the About menu in settings
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Still unsure about your model? Log a ticket on the Support Portal at Knowledge Base