--- title: Why hasn’t my AirServer ‘Friendly Name’ updated? description: Please first check your name does not contain special characters. Airserver does not support special characters when renaming your screen so please just keep it simple.  You also need to restart your --- [Skip to content](https://support.commbox.com.au/knowledge/why-hasnt-my-friendly-name-updated-on-airserver#main-content) English Show submenu for translations [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.commbox.com.au/portal?hsLang=en) [![CBOX Final Logo RGB 02-1](https://support.commbox.com.au/hs-fs/hubfs/Logos/CBOX%20Final%20Logo%20RGB%2002-1.png?width=300&height=60&name=CBOX%20Final%20Logo%20RGB%2002-1.png)](https://www.commbox.com.au/) - [Knowledge Base](https://support.commbox.com.au/knowledge) - [System Status](https://commbox.betteruptime.com/) - [Training Hub](https://www.commbox.com.au/training-hub) - [My Tickets](https://support.commbox.com.au/portal) Open main navigation Close main navigation - [Knowledge Base](https://support.commbox.com.au/knowledge) - [System Status](https://commbox.betteruptime.com/) - [Training Hub](https://www.commbox.com.au/training-hub) - [My Tickets](https://support.commbox.com.au/portal) - English Show submenu for translations - [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new) - [Customer portal](https://support.commbox.com.au/portal) - [Book Training Now](https://www.commbox.com.au/book-training) [Book Training Now](https://www.commbox.com.au/book-training) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.commbox.com.au/knowledge?hsLang=en) 2. [CommBox OS](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en) 3. [CommBox Connect powered by Airserver](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect-powered-by-airserver) # Why hasn’t my AirServer ‘Friendly Name’ updated? ## If your AirServer name isn’t updating, it may include unsupported characters or your CommBox might need a restart. Applies to: Classic V3X #### Step 1: Check for special characters AirServer doesn’t support special characters in the name. - Make sure your **Friendly Name** only includes letters, numbers and spaces ✅ Example: *Room 5 Display* ❌ Avoid: *Room #5 @Display!* 💡 Tip: Keep it short and clear so it's easy to find on the network. #### Step 2: Restart your CommBox Your CommBox must be restarted for the name change to take effect. - **For interactive screens**: Hold down the **power button** until the screen fully turns off, then turn it back on - **For commercial displays**: Use the **power switch on the back** to restart the screen - [General CommBox Product Information](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#main-content) - [FAQ](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#faq) - [How to](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#how-to) - [Compatability](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#compatability) - 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