Skip to content
English
Log a ticket Customer portal
Book Training Now
  • There are no suggestions because the search field is empty.

What to do if the CommBox Connect app keeps closing on your MacBook or Windows PC

If the CommBox Connect app closes unexpectedly on your MacBook or Windows PC, this article walks you through how to check for updates and fix possible compatibility issues.

Applies To

  • CommBox Connect App for Mac - macOS Ventura, Monterey, Big Sur
  • Windows PCs

Step-by-Step Instructions

Step 1: Reopen the app and check for updates

  • Try reopening the CommBox Connect app from your Applications folder

  • Click on Settings > About within the app

  • Check if an update is available

  • If an update is available, follow the prompts to install it

💡 Tip: Keeping the app up to date ensures it works smoothly with your macOS or Windows OS.

Step 2: If your device is managed by your organisation

  • If the app shows an update but you’re unable to install it, your device may be managed by your IT department

  • Reach out to your IT Manager to request the update

🔐 Organisation-managed devices may require admin approval for software changes.

Step 3: Restart your MacBook or Windows PC

  • If the app is already on the latest version, try restarting your MacBook or Windows PC

  • After restarting, open the app again and see if it stays open

✅ Restarting clears any background issues that may cause the app to crash.

Step 4: Be aware of recent OS updates

  • If you've recently updated macOS or Windows OS, the crash may be due to a compatibility issue

  • These issues often resolve overtime.

  • You can also check the CommBox Knowledge Base for the latest app compatibility notes

💡 Tip: If the issue continues, log a ticket on the Support Portal via the Knowledge Base for further help.

Troubleshooting / What to Do If It Doesn’t Work

  • App still won’t stay open? Try reinstalling the app from the CommBox website - https://cc.commbox.com.au/downloads.

  • Permissions issue? Go to System Settings > Privacy & Security and make sure CommBox Connect has the necessary permissions under Screen Recording and Accessibility.