What to do if your CommBox product arrives damaged or incorrect

Applies To
Applies to: All CommBox products – Interactive Displays, Commercial Displays, LED, Accessories, and Karter AV Furniture

Step 1

Check the product and packaging immediately upon delivery.

• If the packaging is visibly damaged, note this with the delivery driver before signing.

• Take clear photos of the damage to both the product and the packaging.

📸 Photos help speed up the claims process.

Step 2

Report delivery damage to your reseller straight away.

• Contact your reseller with:

  • The delivery date

  • Product details (model and serial number)

  • A copy of your purchase invoice

  • Photos of the damage

💡 Tip: Claims for products damaged in transit must be submitted quickly. 

Step 3

If you suspect a fault, create a support ticket.

• Go to CommBox Support Portal and log a case.

• Provide your:

  • Proof of purchase from an authorised CommBox reseller

  • Serial number (found on the product or invoice)

  • Description of the issue or incorrect item

  • Photos or supporting documents

🛠️ All warranty requests are first assessed remotely. Ensure the screen is powered and accessible for troubleshooting.

Step 4

If you received the wrong product, contact your reseller immediately.

• Let your reseller know:

  • What you ordered vs what was delivered

  • The product’s serial number (if available)

  • Include any photos that show the incorrect item

  • Provide your original order or invoice for reference

📦 Your reseller will coordinate with CommBox and the Distributor to resolve the issue quickly—whether it’s an exchange or re-shipment.

Troubleshooting / What to Do If It Doesn’t Work

• If your warranty is ‘Back to Base’ or ‘Swap’:

  • CommBox will authorise a return.

  • You must ship the product (freight prepaid) with proper return labels.

  • The return authorisation must be clearly displayed or the delivery may be refusedCommBox Warranty Statem….

• If your warranty is ‘Onsite’:

  • CommBox will organise a technician to visit after remote diagnosis is complete.

🔁 Warranty terms vary by product and region. Confirm your coverage with your reseller or via the Support Portal.