What to do if your CommBox product arrives damaged or incorrect
Learn how to report a damaged or incorrect CommBox product so it can be replaced or repaired quickly.
Applies To
Applies to: All CommBox products – Interactive Displays, Commercial Displays, LED, Accessories, and Karter AV Furniture
Step 1
Check the product and packaging immediately upon delivery.
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If the packaging is visibly damaged, note this with the delivery driver before signing.
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Take clear photos of the damage to both the product and the packaging.
📸 Photos help speed up the claims process.
Step 2
Report delivery damage to your reseller straight away.
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Contact your reseller with:
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The delivery date
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Product details (model and serial number)
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A copy of your purchase invoice
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Photos of the damage
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💡 Tip: Claims for products damaged in transit must be submitted quickly.
Step 3
If you suspect a fault, create a support ticket.
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Go to CommBox Support Portal and log a case.
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Provide your:
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Proof of purchase from an authorised CommBox reseller
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Serial number (found on the product or invoice)
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Description of the issue or incorrect item
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Photos or supporting documents
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🛠️ All warranty requests are first assessed remotely. Ensure the screen is powered and accessible for troubleshooting.
Step 4
If you received the wrong product, contact your reseller immediately.
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Let your reseller know:
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What you ordered vs what was delivered
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The product’s serial number (if available)
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Include any photos that show the incorrect item
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Provide your original order or invoice for reference
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📦 Your reseller will coordinate with CommBox and the Distributor to resolve the issue quickly—whether it’s an exchange or re-shipment.
Troubleshooting / What to Do If It Doesn’t Work
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If your warranty is ‘Back to Base’ or ‘Swap’:
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CommBox will authorise a return.
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You must ship the product (freight prepaid) with proper return labels.
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The return authorisation must be clearly displayed or the delivery may be refusedCommBox Warranty Statem….
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If your warranty is ‘Onsite’:
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CommBox will organise a technician to visit after remote diagnosis is complete.
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🔁 Warranty terms vary by product and region. Confirm your coverage with your reseller or via the Support Portal.