What to do if audio is out of sync when using CommBox Connect with your Mac
Fix audio sync issues when using CommBox Connect with your Mac by switching to a wired network connection.
Applies To
CommBox Connect, all CommBox touchscreen models, macOS
Step-by-Step Instructions
Step 1
Connect both your CommBox touchscreen and your Mac to the same network using an ethernet cable.
💡 Tip: Use USB-C or Thunderbolt to Ethernet adapters for Macs that don’t have a built-in ethernet port.
Step 2
Restart CommBox Connect on your Mac and reconnect to the touchscreen.
Step 3
Test your audio and video again to confirm if the sync issue is resolved.
🔌 Why this helps: A wired ethernet connection offers a more stable and faster connection than Wi-Fi, reducing the chance of audio lag or sync problems.