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What to do if audio is out of sync when using CommBox Connect with your Mac

Fix audio sync issues when using CommBox Connect with your Mac by switching to a wired network connection.

Applies To

CommBox Connect, all CommBox touchscreen models, macOS

Step-by-Step Instructions

Step 1

Connect both your CommBox touchscreen and your Mac to the same network using an ethernet cable.

💡 Tip: Use USB-C or Thunderbolt to Ethernet adapters for Macs that don’t have a built-in ethernet port.

Step 2

Restart CommBox Connect on your Mac and reconnect to the touchscreen.

Step 3

Test your audio and video again to confirm if the sync issue is resolved.

🔌 Why this helps: A wired ethernet connection offers a more stable and faster connection than Wi-Fi, reducing the chance of audio lag or sync problems.