What to Do If Someone Uses a Permanent Marker on Your CommBox Screen

Applies To

All CommBox Screens

💡 Important: Ideally do not use markers on the screen, this can void your warranty

Step-by-Step Instructions

Step 1

Disable touch to avoid accidental inputs

• Power down the screen

Step 2

Use the right cleaning method

• Gently wipe the area with a microfibre cloth

• Dampen the cloth with an alcohol-based cleaner

• We recommend Isocol: www.isocol.com.au

💡 Important: Do not spray cleaner directly onto the screen—always apply it to the cloth first.

Step 3

Take care with Display Panels

• If you’re cleaning a Commercial Display Panel, use a light touch

• These models do not have hardened glass like the Classic or Atom range, so gentle cleaning is essential

Troubleshooting / What to Do If It Doesn’t Work

• Marker still visible? Repeat the cleaning process with a fresh cloth and slightly more cleaner

• Smearing? Use a dry part of the cloth to buff gently after cleaning

• Streaks or residue? Finish with a clean, dry microfibre cloth for a polished look