Skip to content
English
More support Customer portal
Contact us
  • There are no suggestions because the search field is empty.

My HDMI output isn't sending any signal?

If your CommBox is not recieving a signal through the HDMI output, follow these steps to troubleshoot the issue

Step 1: Check Hardware and Ports

  • Ensure the HDMI port on your CommBox is functioning properly by testing it with another device.
  • Restart your CommBox and reconnect the HDMI cable.

Step 2: Inspect the HDMI Cable Quality

  • Ensure the HDMI cable is securely connected and works on another device.
  • If the cable appears faulty, try using a different cable.

Step 3: Select the Correct HDMI Input

  • Use the display’s remote or touch to select the active HDMI input in the inputs menu.

Step 4: Confirm CommBox 4K Capability

  • Verify that your Device can output 4K. If not, go to Inputs, scroll to Menu Settings, and lower the resolution by setting "HDMI out" to 1920x1080.

Step 5: Raise a Support Ticket

  • If none of these steps resolve the issue, contact support for further assistance.