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How to Update Intelligent Display firmware

Keeping your Intelligent Display firmware up to date ensures optimal performance, security, and access to the latest features. 

There are two methods to update your firmware:

1. Via the Over the Air (OTA) server

2. Via a USB update

Update via OTA Update Method

This is the preferred method because it will your existing apps and configuration. Your screen needs to be connected to the Internet.

Step 1: Navigate to Settings

  • Using the remote control, navigate to Settings from the home screen.

Step 2: Access System Settings

  • Once in the Settings menu, go to System.

Step 3: Select System Update

  • Within System, select System Update to check for available firmware updates.

Step 4: Upgrade to the Latest Version

  • If an update is available, select Upgrade to install the latest version.
  • If no update is displayed, select Check for Update to manually search for available updates.

Step 5: Troubleshooting Missing Updates

  • If there is still no update available after checking for updates, please refer to our Networking Whitepaper to ensure your network settings allow OTA updates.

Intelligent display release notes

By following these steps, you can keep your Intelligent Display firmware up to date. For additional assistance, refer to the relevant documentation or contact support.

Update your firmware via a USB Update method

If your screen is unable to be connected to the Internet you need to update your firmware via a USB update. Note that this method is like a factory reset, the screen will be updated back to factory settings and all existing apps and configurations will be removed.

Here are the steps:

1. Submit a ticket via the CommBox Support Portal, requesting the firmware files. Please make sure you provide the correct serial number - click here

2. The CommBox support team will share a secure link to download the firmware. This link will expire within 7 days.

3. Download the firmware and un-zip the file. Copy the unzipped firmware onto the root drive of a USB stick. 

4. Insert the USB stick into ideally the USB2.0 port on the side but the front ports can be used. 

5. Turn off the screen at the power switch on the base of the screen. 

6. Hold down the power button on the front, while holding it down, turn on the power switch on the base of the screen. Wait until the power light starts flashing on the front of the screen. Then take your finger off the power button.

7. The screen will update - to Updating the Firmware. Do not turn off the screen while it is updating. Allow the update to complete. 

8. Once it has completed you will need to go through the Set Up Wizard again and re-configured your screen. This will include re-enabling CommBox OS Experience in the CommBox Exp app. 

9. Please check the CommBox Store app for any update to CommBox OS apps that were shipped outside of the firmware update. Please update or install any CommBox OS tools or apps. This will ensure that your screen will function correctly. 

Reminder: Firmware must always be kept up to date

As part of the CommBox Warranty Terms and Conditions, you must keep your firmware up to date to maintain the validity of your Warranty.