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How to update firmware of the Atom Interactive Screen

Outlines the steps to update an Atom Interactive Screen

There are two ways to update the firmware on the Atom.

1. Via the CommBox Over The Air (OTA) Server, outlined below.

2. Via a USB file update for screens not connected to the Internet. Please log a support ticket to request the firmware.

Updating the firmware via the OTA server

1. Open the Setting App and go to the About Menu

Image (60)

2. Select Update > - from the top of the menu list 

3. From System Update pages select - System network update. This will check if there is an update available

Screenshot_20250414-145056


4. If there is no update available for the following screen will be displayed. When there is an update, select Update to download and install the update. 

Screenshot_20250414-145117

Note: If you cannot see the upgrade package, please refer to our network document below and ensure that all ports required for "OTA Updates" (starting from page 71) are open.

CommBox Privacy, Security and Networking Whitepaper 

Update your firmware via a USB Update method

If your screen is unable to be connected to the Internet you need to update your firmware via a USB update. Note that this method is like a factory reset, the screen will be updated back to factory settings and all existing apps and configurations will be removed.

Here are the steps:

1. Submit a ticket via the CommBox Support Portal, requesting the firmware files. Please make sure you provide the correct serial number - click here

2. The CommBox support team will share a secure link to download the firmware. This link will expire within 7 days.

3. Download the firmware and un-zip the file. Copy the unzipped firmware onto the root drive of a USB stick. 

4. Insert the USB stick into ideally the USB2.0 port on the side but the front ports can be used. 

Atom USB 2.0 port

5. Turn off the screen at the power switch on the base of the screen. 

Atom Power button

6. Hold down the power button on the front, while holding it down, turn on the power switch on the base of the screen. Wait until the power light starts flashing on the front of the screen. Then take your finger off the power button.

Atom power on button

Atom power on again button

7. The screen will update - to Updating the Firmware. Do not turn off the screen while it is updating. Allow the update to complete. 

8. Once it has completed you will need to go through the Set Up Wizard again and re-configured your screen. This will include re-enabling CommBox OS Experience in the CommBox Exp app. 

9. Please check the CommBox Store app for any update to CommBox OS apps that were shipped outside of the firmware update. Please update or install any CommBox OS tools or apps. This will ensure that your screen will function correctly. 

Reminder: Firmware must always be kept up to date

As part of the CommBox Warranty Terms and Conditions, you must keep your firmware up to date to maintain the validity of your Warranty.