How to Perform a Factory Reset on Your CommBox Meeting Room Display Gen 2

Applies To CommBox Meeting Room Display Gen 2 — All models

Step-by-Step Instructions

Step 1: Note Down Your Current Settings

• Before resetting, take note of any important settings such as scheduled power times, image preferences, and language
• A factory reset will delete all customised settings and cannot be undone

⚠️ Important: A factory reset will remove all scheduled power on/off times, image and audio adjustments, and language preferences. Make sure you record these before proceeding.

Step 2: Open About This Screen

• Press MENU on the remote
• Navigate to About This Screen and press OK

Step 3: Select Restore Factory Settings

• Navigate to Restore Factory Settings and press OK

Step 4: Confirm the Reset

• A confirmation prompt will appear
• Select Yes (or Confirm) and press OK
• The screen will restart and return to its original factory settings

Step 5: Reconfigure Your Settings

• Set your language, time, and scheduled power on/off
• Reconnect your input devices and restore any preferred image or audio settings

💡 Tip: If you are handing the screen over to a new room or team, a factory reset ensures the next users start with a clean slate — with all previous settings cleared.

Troubleshooting / What to Do If It Doesn't Work

• Restore Factory Settings is greyed out — Key Lock may be active; try using the remote to navigate the menu or disable Key Lock first
• Screen not responding after reset — allow 1–2 minutes for the screen to fully restart; if it still doesn't respond, turn it off using the rear power switch and turn it back on
• If you need help, log a ticket on the Support Portal in Knowledge Base: https://support.commbox.com.au/knowledge/kb-tickets/new

Video Tutorial Refer to the CommBox Support Portal for guided videos at support.commbox.com.au