How to enable emergency evacuation messages on your CommBox screen via API
Learn how to connect your CommBox screen to emergency broadcast systems using an API, so your school or workplace can receive critical evacuation alerts in real time.
Applies To
Classic V3x, S4, S5 and Horizon
Step-by-Step Instructions
Step 1: Contact the CommBox Team for API Access
To begin, you’ll need access to the CommBox Manage API for Emergency Broadcast.
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Log a ticket on the CommBox Support Portal and request API access for emergency messaging.
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Include your organisation name, screen models, and how you plan to use the API.
💡 Tip: The CommBox Team will provide detailed API documentation and access credentials once your request is approved.
Step 2: Integrate the Emergency Broadcast System
Your IT team or software provider will need to integrate your emergency broadcast system with the CommBox API.
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Use the API documentation provided by CommBox.
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Set up triggers so that evacuation or lockdown alerts are sent automatically to all connected screens.
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Ensure each CommBox screen is properly identified in the API request so messages are routed correctly.
💡 Tip: You can choose to display full-screen messages, scrolling alerts, or visual signals depending on your use case.
Step 3: Test the Emergency Broadcast
Before going live, run a test broadcast to make sure everything works.
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Send a test evacuation message through your emergency broadcast system.
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Confirm that the message appears clearly on each CommBox screen.
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Adjust formatting or timing if needed.
📌 Important: Make sure staff know what to expect during a test. Mark the message clearly as a drill.
Step 4: Maintain and Monitor the Integration
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Review the integration regularly to ensure it stays active and functional.
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Update screen firmware when prompted to keep the API connection stable.
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Communicate with CommBox Support if you notice any issues.