How to add a screen to your CommBox Signage account

Applies To
CommBox Signage Portal, CommBox screens, supported media players, web player

Step-by-Step Instructions

Step 1: Install the CommBox signage app on your device

Before you can add a screen to your account, you need to install the CommBox signage app on the device you want to use.

Each screen or media player needs its own installation and is managed separately in the Signage Portal.

You can use:

• A supported screen or media player
• A browser-based web player, if that suits your setup better

💡 Tip: Set up and test the device first before adding it to your account. This makes the rest of the process much quicker.

Step 2: Find the identity code

Open the CommBox signage app on your device and locate the unique identity code.

You will need this code to link the device to your CommBox account in the Signage Portal.

💡 Tip: Keep the identity code visible on the device while you complete the next steps in the portal.

Step 3: Make sure you have an available licence

Before the screen can be added, you need an available licence to assign to it.

If you are not sure whether you have a spare licence available:

• Check your account in the Signage Portal
• Speak with your organisation’s account administrator
• Log a ticket on the Support Portal at Knowledge Base if you need help

Step 4: Open the Deploy area in the Signage Portal

Sign in to the CommBox Signage Portal.

Go to Deploy, then click Add Screen in the top-right corner.

Step 5: Enter the screen details

Enter the identity code shown on your device.

Then:

• Give the screen a memorable name
• Select the available licence you want to assign
• Set the correct time zone for the device

Using a clear name makes it easier to find the screen later, especially if your school or business manages more than one display.

Examples:

• Front Office Screen
• Library Display
• Room 12 Signage

Step 6: Finish adding the screen

Once all details are entered, save the screen.

Your screen is now added to your CommBox account and ready to be managed through the Signage Portal.

Troubleshooting / What to Do If It Doesn’t Work

• The identity code is not accepted
  Double-check that you entered the code exactly as shown in the app.
• No licence is available
  Make sure your account has a spare active licence ready to assign to the screen.
• The screen does not appear in the portal
  Refresh the Deploy screen and check your internet connection on both the device and your computer.
• The wrong time zone was selected
  Update the screen settings in the portal so schedules display at the correct local time.
• The app is not showing an identity code
  Restart the app or reinstall it on the device, then try again.

If you still cannot add the screen, log a ticket on the Support Portal at Knowledge Base.