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How to update firmware for the Classic V3/V3X?

Updating your CommBox Classic V3 or V3X to the latest firmware ensures you have the newest power saving features and improvements.

There are two ways to update the firmware on the Classic V3/V3X

1. Via the CommBox Over The Air (OTA) Server, outlined below.

2. Via a USB file update for screens not connected to the Internet. Please log a support ticket to request the firmware.

Turn on Auto Updates

  1. Open Settings:

    • Open the side menu on the home screen and select the cog wheel to open the settings application.

  2. Open System Settings:

    • Select the 3rd icon on the sidebar (cog icon) to open system settings.
    • Here you will see the option to toggle auto updates. Make sure it is turned on.

OTA Updates

  1. Open Settings Application:

    • Open the settings application from the home screen.


  2. Check for Updates:

    • Select Check for updates. This will either show that the Waratah update is available for downloading, or it will prompt with "not found update package!!".
    • If prompted with "not found update package!!", please update the firmware via USB.

Update your firmware via a USB Update method

If your screen is unable to be connected to the Internet you need to update your firmware via a USB update. Note that this method is like a factory reset, the screen will be updated back to factory settings and all existing apps and configurations will be removed.

Here are the steps:

1. Submit a ticket via the CommBox Support Portal, requesting the firmware files. Please make sure you provide the correct serial number - click here

2. The CommBox support team will share a secure link to download the firmware. This link will expire within 7 days.

3. Download the firmware from the link provided

4. Extract the .zip file, and locate the file “MstarUpgrade_848.bin”

5. Use a USB drive that is

  • Formatted as FAT32
  • Less than 16gb in capacity
  • Has no other files or folder  

6. After extracting, copy the “MstarUpgrade_848.bin”” file to the root of your USB drive, this should be the only item on the USB drive.

7. After the copy is completed, plug USB drive into the USB 2.0 port at the rear of the device

Atom USB 2.0 port

Turn the power to the panel off at the switch next to the power port input

Atom Power button

9. Hold down the power button on the front, while holding it down, turn on the power switch on the base of the screen. Wait until the "Updating indicator appears on the screen. Then take your finger off the power button.

Atom power on button

10. The screen will display - "Updating the Firmware". Do not turn off the screen while it is updating. Allow the update to complete. 

11. Once it has completed you will need to go through the Set Up Wizard again and re-configure your screen.

12. Check the CommBox Store app for any update to CommBox OS apps that were shipped outside of the firmware update. Please update or install any CommBox OS tools or apps. This will ensure that your screen will function correctly. 

Reminder: Firmware must always be kept up to date

As part of the CommBox Warranty Terms and Conditions, you must keep your firmware up to date to maintain the validity of your Warranty. 

 

PLEASE READ!

  • The latest firmware release Melaleuca 3.9.0 also has a touch firmware update. The touch firmware update is after the main firmware update and the screen has rebooted. DO NOT turn off the screen after the main firmware updates and the screen reboots. You must leave the screen on for at least 20 minutes so that the touch upgrade can complete.  
  • If you don't do this, then the touch firmware will show as 0.0.0 and you will need to reach out to CommBox support to update the touch firmware separately.