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How to configure touch input on a CommBox screen for Microsoft Teams Room (MTR)

Set up touch functionality on your CommBox interactive screen when it's used in a Microsoft Teams Room (MTR) setup by following this step-by-step guide.

Applies To

All CommBox interactive screens used in Microsoft Teams Room setups

Prerequisites:

  • Wired keyboard

  • CommBox interactive display connected to the MTR system

Step-by-Step Instructions

Step 1 - Connect a wired keyboard

  • Plug a wired keyboard into one of the USB ports on the front of your CommBox screen.

Step 2 - Access the Administrator account

  • Press the Windows key three times on the keyboard.

  • The MTR console (table touch panel) will display the user selection screen.

  • Select Administrator.

  • Enter the password: sfb.

Step 3 - Open Tablet PC Settings

  • Navigate to:
    Control Panel > Tablet PC Settings

Step 4 - Configure touch input

  • Click Setup under the "Configure" section.

  • When prompted: "What type of screen do you want to identify?", select Touch input.

  • On your CommBox screen, you’ll see:
    “Tap this screen with your tablet pen to set it as the Tablet PC screen.”

  • Tap the CommBox screen with your finger.

  • Press Enter on the keyboard.

  • When the same message appears on the MTR table touch panel, tap that screen with your finger.

  • Press Enter again to finish the touch setup.

Step 5 - Configure pen input (optional)

  • In Tablet PC Settings, click Setup again.

  • When asked, choose Pen input.

  • On the CommBox screen, tap it with your CommBox pen.

  • Press Enter on the keyboard.

  • When the same message appears on the MTR touch panel, do not touch it.

  • Instead, press Enter again on the keyboard.

  • Both screens will return to the Windows desktop.

Step 6 - Switch back to the MTR (Skype) account

  • Press Ctrl + Alt + Del and choose Switch user.

  • Select the Skype account and sign back in.

Step 7 - Verify touch is working in Microsoft Teams

  • On the MTR console, tap Meet Now.

  • Select Share Screen in the bottom right.

  • Tap Microsoft Whiteboard.

  • Confirm that touch is working on the CommBox screen.

💡 Tip: If touch input doesn’t respond, repeat the configuration steps starting from Tablet PC Settings.

Troubleshooting / What to Do If It Doesn’t Work

  • Ensure the touch USB cable from the CommBox is correctly connected to the MTR compute unit this is required for most MTR set ups. For a Neat Bar set up a USB C-B cable or a USB C to A adapter. 

  • Make sure you're signed in as Administrator before configuring input.

  • Reboot the system and try again if touch or pen input doesn’t register.