--- title: CommBox Signage Video Processing Status description: CommBox Signage converts all uploaded video files to a compatible codec. A status feature has been added to allow users to see whether their video has been successfully processed. The potential status --- [Skip to content](https://support.commbox.com.au/knowledge/commbox-signage-video-processing-status#main-content) English Show submenu for translations [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.commbox.com.au/portal?hsLang=en) [![CBOX Final Logo RGB 02-1](https://support.commbox.com.au/hs-fs/hubfs/Logos/CBOX%20Final%20Logo%20RGB%2002-1.png?width=300&height=60&name=CBOX%20Final%20Logo%20RGB%2002-1.png)](https://www.commbox.com.au/) - [Knowledge Base](https://support.commbox.com.au/knowledge) - [System Status](https://commbox.betteruptime.com/) - [Training Hub](https://www.commbox.com.au/training-hub) - [My Tickets](https://support.commbox.com.au/portal) Open main navigation Close main navigation - [Knowledge Base](https://support.commbox.com.au/knowledge) - [System Status](https://commbox.betteruptime.com/) - [Training Hub](https://www.commbox.com.au/training-hub) - [My Tickets](https://support.commbox.com.au/portal) - English Show submenu for translations - [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new) - [Customer portal](https://support.commbox.com.au/portal) - [Book Training Now](https://www.commbox.com.au/book-training) [Book Training Now](https://www.commbox.com.au/book-training) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.commbox.com.au/knowledge?hsLang=en) 2. [CommBox Signage](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en) # CommBox Signage Video Processing Status CommBox Signage converts all uploaded video files to a compatible codec. A status feature has been added to allow users to see whether their video has been successfully processed. The potential status outcomes are: - **Successfully Processed**: The video file has been successfully processed and can be loaded onto your screens. This is indicated by a green tick icon. - **Pending**: The video file is still being processed. It will display in your playlist, but not on your screens until processing is complete. This should take no longer than 5 minutes and is indicated by an hourglass loading icon. - **Processing Failed**: The video file is either in an unrecognised codec or is corrupt, and we are unable to process it. This video will not display on screens and is indicated by a red circle with an exclamation mark. **Troubleshooting Steps if Processing Failed** If processing fails, follow these steps: 1. Download your video file and play it to see if it may be corrupt. Skip through the entire video if it is long to ensure that the whole video file is valid. 2. If the video file is not corrupt, delete that file from your account, download a video conversion tool such as HandBrake: Open Source Video Transcoder, and convert it using one of the general presets before re-uploading it to your account. - [General CommBox Product Information](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#main-content) - [FAQ](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#faq) - [How to](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#how-to) - [Compatability](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#compatability) - [Troubleshooting](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#troubleshooting) - [User Guides](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#user-guides) - [CommBox Classic S5](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#main-content) - [Get Started](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#get-started) - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#firmware-releases) - [How To](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#how-to) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#troubleshooting) - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#known-issues) - [CommBox Classic S4](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#main-content) - [Get Started](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#get-started) - [How to](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#how-to) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#troubleshooting) - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#firmware-releases) - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#known-issues) - [CommBox Classic V3 & V3X](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#main-content) - [Firmware Release](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#firmware-release) - [How to](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#how-to) - [User Guide](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#user-guide) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#troubleshooting) - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#known-issues) - [CommBox Neo](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#main-content) - [How to](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#how-to) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#troubleshooting) - [CommBox Atom](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#main-content) - [Get Started](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#get-started) - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#firmware-releases) - [How to](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#how-to) - [User Guide](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#user-guide) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#troubleshooting) - [CommBox Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#main-content) - [Commercial Displays V4](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#commercial-displays-v4) - [Meeting Room Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#meeting-room-display) - [Intelligent Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#intelligent-display) - [Meeting Room Display Gen 2](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#meeting-room-display-gen-2) - [Intelligent Display Gen 2](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#intelligent-display-gen-2) - [CommBox OS](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#main-content) - [CommBox OS Apps, Tools and Bundles](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-apps-tools-and-bundles) - [CommBox OS Exp](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-exp) - [CommBox OS Accounts](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-accounts) - [CommBox OS Exp Autofill](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-exp-autofill) - [CommBox AI](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-ai) - [CommBox Store](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-store) - [CommBox Connect](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect) - [CommBox Connect powered by Airserver](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect-powered-by-airserver) - [CommBox Connect powered by EShare](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect-powered-by-eshare) - [Phonemes App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#phonemes-app) - [Planner App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#planner-app) - [Posters App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#posters-app) - [Quotes App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#quotes-app) - [Reveal App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#reveal-app) - [Rewards App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#rewards-app) - [Spinner App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#spinner-app) - [Timer App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#timer-app) - [CommBox Signage](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#main-content) - [Signage Player](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#signage-player) - [Designer and Templates](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#designer-and-templates) - [Settings](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#settings) - [SSO](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#sso) - [Screens](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#screens) - [Manage](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#manage) - [Integrations](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#integrations) - [Google API](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#google-api) - [CommBox Horizon](https://support.commbox.com.au/knowledge/commbox-horizon?hsLang=en#main-content) - [How to](https://support.commbox.com.au/knowledge/commbox-horizon?hsLang=en#how-to) - [CommBox Manage](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#main-content) - [Device Enrolment & Management](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#device-enrolment-management) - [Admin & Customisation](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#admin-customisation) - [Updating](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#updating) - [Credits & Licensing](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#credits-licensing) - [Support & Maintenance](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#support-maintenance) - [Groups & Tags](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#groups-tags) - [Messaging & Remote Access](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#messaging-remote-access) - [Overview](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#overview) - [Network & Security](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#network-security) - [Trial & Downloads](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#trial-downloads) - [User Guide](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#user-guide) - [CommBox LED](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#main-content) - [CommBox LED Board - Gen 1](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#commbox-led-board-gen-1) - [CommBox LED Board - Gen 2](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#commbox-led-board-gen-2) - [CommBox Accessories](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#main-content) - [Soundbar](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#soundbar) - [InstallMate](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#installmate) - [OPS (Mini PC's)](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#ops-mini-pcs) - [Karter AV Furniture](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#main-content) - [Combi](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#combi) - [Elegance](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#elegance) - [Urban](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#urban) - [Invisible In-Wall Bracket](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#invisible-in-wall-bracket) - [Tilt](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#tilt) - [Dash](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#dash) - [Easel](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#easel) - [Older CommBox Products](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#main-content) - [Pulse](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#pulse) - [Joey](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#joey) - [CommBox](https://support.commbox.com.au/knowledge/commbox?hsLang=en#main-content) - [Customer Success](https://support.commbox.com.au/knowledge/commbox?hsLang=en#customer-success) [![Chill listening crop-3](https://support.commbox.com.au/hs-fs/hubfs/CBOX%20Final%20Logo%20RGB%2001-2.png?width=119&height=24&name=CBOX%20Final%20Logo%20RGB%2001-2.png "Chill listening crop-3")](http://commbox.com.au) 32A/6 Jubilee Ave, Warriewood NSW 2102 Australia +61 2 99756001 [mailto:sales@commbox.com.au](mailto:sales@commbox.com.au) Copyright © 2025, CommBox