CommBox Signage converts all uploaded video files to a compatible codec. A status feature has been added to allow users to see whether their video has been successfully processed. The potential status outcomes are:
- Successfully Processed: The video file has been successfully processed and can be loaded onto your screens. This is indicated by a green tick icon.
- Pending: The video file is still being processed. It will display in your playlist, but not on your screens until processing is complete. This should take no longer than 5 minutes and is indicated by an hourglass loading icon.
- Processing Failed: The video file is either in an unrecognised codec or is corrupt, and we are unable to process it. This video will not display on screens and is indicated by a red circle with an exclamation mark.
Troubleshooting Steps if Processing Failed If processing fails, follow these steps:
- Download your video file and play it to see if it may be corrupt. Skip through the entire video if it is long to ensure that the whole video file is valid.
- If the video file is not corrupt, delete that file from your account, download a video conversion tool such as HandBrake: Open Source Video Transcoder, and convert it using one of the general presets before re-uploading it to your account.