Classic S5
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      CommBox Experience not switching on

      Known Issue: CommBox Experience Failing to Switch On

      We are aware of a known issue causing CommBox Experience to fail under certain circumstances. A fix for this issue will be included in an upcoming firmware release.

      Issue: If you have attempted to switch on CommBox Experience and it has not activated—or if it has resulted in a blank screen—please follow the steps below to resolve the issue.

      Workaround:

      • Open the CommBox Experience app ensure that it is toggled OFF.

      • Click Save and Exit

      • Open the Settings app.

        • Scroll down and tap on System.

        • Tap on Gestures.

        • Tap on Navigation Mode.

        • Select Traditional Navigation.

      • Open CommBox Experience again and toggle Experience back on.

      • Click Save and Exit.

      We apologise for any inconvenience and appreciate your patience as we work on a permanent fix in the next firmware update.