Trouble installing an app from the CommBox Store?
Learn how to fix app installation issues from the CommBox Store by checking your internet connection and available storage.
Applies To
Applies to: Classic V3, V3X, Classic S4, S5
Step-by-Step Instructions
Step 1: Check your internet connection
Make sure your CommBox is connected to Wi-Fi.
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Tap the Settings icon on the home screen.
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Go to Network & Internet > Wi-Fi and confirm it’s connected.
💡 Tip: If the Wi-Fi seems slow or unresponsive, try restarting your router.
Step 2: Check available storage
Low storage space can stop apps from installing.
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Open the side menu by tapping the small arrows on the left or right edge of the screen.
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Tap the bottom icon (usually shaped like a gear or “i” icon) to view system info.
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Check the available storage.
📌 Memory (RAM) helps run apps, but Storage is what matters for installing them.
Step 3: Free up storage
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Press and hold any unused app icon.
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Tap the small red X that appears in the corner to delete it.
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Repeat for other unnecessary apps.
Step 4: Restart your CommBox
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Turn off the screen using the switch located on the back.
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Wait a few seconds, then switch it back on.
Troubleshooting / What to Do If It Doesn’t Work
If the app still won't install:
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Double-check your Wi-Fi is stable.
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Make sure at least 500MB of storage is free.
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Try installing a different app to rule out app-specific issues.
Still not working? Log a ticket with CommBox Support via the Support Portal.