Customer Success

Frequently asked questions

Working with CommBox Control
Here is the CommBox Control Protocol Document that contains all you need to configure our Control Products. https://commbox.com.au/content/downloads/sup...
Sun, 12 Sep, 2021 at 6:56 PM
How to I sign into Microsoft Outlook on my CommBox?
Go to the Outlook.com sign-in page and select 'Sign In'. Enter your email address or phone number and select 'Next'. On the next page, e...
Thu, 14 Oct, 2021 at 9:29 AM
Which way do I rotate my screen when mounting in portrait?
It's up to personal choice but we recommend rotating 90 degrees clockwise [right]. Only the following models are able to be installed in portrait: CBIC...
Thu, 14 Oct, 2021 at 9:27 AM
What can I do if my audio is out of sync when using CommBox Connect with my Mac?
If you are in the rare circumstance that this is happening connect your CommBox and Mac to the network using wired ethernet if you can. This is the only imp...
Mon, 18 Oct, 2021 at 8:57 PM
Can I Mute & Freeze my CommBox Panel on a input?
Yes, you can but these are two different functions. You can mute the screen by using the remote or the buttons on the front, bottom, right corner.  You ...
Thu, 14 Oct, 2021 at 9:30 AM
How can I access the CommBox Asset Library?
The CommBox Asset Library delivers easy-to-find, sales documents and resources to provide a faster and more collaborative sales engagement, training, demand...
Fri, 22 Oct, 2021 at 3:26 PM
My V2 Classic Panel has inverted colours, how can I fix this?
Grab the CommBox remote Hit the ‘Source’ button on the remote Press ‘2, 5, 8, 0’ with the source menu up Scroll to “Setting” and select ‘OK’ Scroll to ...
Fri, 22 Oct, 2021 at 3:34 PM
My V2 Classic Panel needs a Touch Calibration?
If you want to give it a go by yourself, you can use our calibration software ‘t3kcfgfe’.   In the link below you fill find the software as well as instru...
Fri, 22 Oct, 2021 at 3:31 PM
How many relay/contact closures can be configured from either a Joey?
CommBox Control Joey's support 4 relays/contact closures.
Fri, 22 Oct, 2021 at 3:34 PM
How many relay/contact closures can be configured from either a Control Core?
CommBox Control Core's support 4 relays/contact closures.
Fri, 22 Oct, 2021 at 3:31 PM