Customer Success

Frequently asked questions

Where can I get the CommBox Control Protocol [CPP]?
Right here!
Fri, 10 Sep, 2021 at 4:13 PM
Are CommBox Panels HDCP Compliant? [Copy Right Protection]
Yes they are! All our panel are HDCP compliant, their support versions are 1.4/2.2.
Sun, 12 Sep, 2021 at 7:04 PM
How do I connect a Microphone to my CommBox Speakers?
Have a look at this video that shows you how to connect a microphone to your CommBox speakers
Sun, 12 Sep, 2021 at 6:55 PM
Someone has used a permanent marker on my CommBox?
Either power down or go to the quick menu (hold down on android with 2 fingers). Select the spanner icon and then from this menu select the hands icon.  ...
Mon, 23 Aug, 2021 at 9:41 PM
What if I don't want CommBox's Android System on my panel?
We are able to remove the Android OS from any panel with a simple firmware change. If this is something you would like, please reach out to our support team...
Thu, 26 Aug, 2021 at 10:19 PM
What if I can't find my remote and need a replacement?
It happens to the best of us, if you lose or break your CommBox remote, reach out to your current AV supplier to purchase a new CommBox remote. Don't f...
Thu, 26 Aug, 2021 at 10:16 PM
What if I can't find my Stylus?
Reach out to your AV supplier to purchase a replacement. Try and take advantage of the magnetic stylus on the back of the Classic panels to keep them away f...
Thu, 26 Aug, 2021 at 10:18 PM
One of my HDMI inputs isn't working?
Check that the panel is switched onto the desired port, ensure you aren't using an adapter or dock. 85% of display issues are caused by faulty adapters...
Thu, 26 Aug, 2021 at 10:14 PM
I can't hear any sound?
If you're using the inbuilt speakers check the volume buttons on the front of the screen are functioning, when pressed you should see a volume bar disp...
Wed, 25 Aug, 2021 at 3:51 PM
My camera isn't working on the Android system?
Unfortunately, not all cameras work with Android. This is why we recommend using a PC or our OPS as windows provides the best experience and lets you take a...
Fri, 3 Sep, 2021 at 7:43 AM