If the touch is out of synch on your touchscreen, it is not recommended you attempt to re-calibrate it yourself. Instead you can perform these simple checks.

  1. Check the connected laptop or device is outputting 16:9 display ratio
  2. Check the touch cable is connected to the correct input
  3. Check the touch cable being used is not damaged by testing the touch with a different cable

If you have tried all these and are still experiencing issues with you touch, please contact our support team. Create a ticket through our support portal and a member of our support team will be in contact to assist you promptly.


Check out our video on troubleshooting touch tips :)