CommBox Support

Sales 15

• Where can I find product specifications?
• Where are CommBox products made?
• Are CommBox touchscreens compatible with Mac?
• What makes CommBox screens different?
• How long will my CommBox touchscreen last?

View all 15

Delivery and Installation 6

• What should I do if I receive a damaged or wrong product?
• How long will delivery take?
• Is CommBox able to install my products for me?
• What should I do if I receive a damaged or wrong product?
• How long will it take for my products to be delivered?

View all 6

Customer Success 22

• Where can I get the CommBox Control Protocol [CPP]?
• Are CommBox Panels HDCP Compliant? [Copy Right Protection]
• How do I connect a Microphone to my CommBox Speakers?
• Someone has used a permanent marker on my CommBox?
• What if I don't want CommBox's Android System on my panel?

View all 22

Dashboard 17

• Quick Stats
• How does CommBox signage work?
• My CommBox Signage Player device is frozen?
• My Photos/Videos aren't working in CommBox Signage?
• My CommBox Signage keeps freezing/crashing?

View all 17

Manage 11

• Adding a New Folder
• How to I upload content to my CommBox Signage account?
• Important information regarding schedules, time zones and time & dates
• What are the recommended media properties when uploading for signage?
• How do I add a website to my signage?

View all 11

Screens 5

• Adding a screen to your CommBox signage account
• How do I Find the screen Identity Code?
• How do I search for a screen within my Signage account?
• How can I group screens with my signage account?
• How to troubleshoot your screen showing offline in the Signage Portal or content isn't playing

Designer and Templates 3

• How do I create a signage template?
• Device Support for Design in CommBox Signage
• How to Upgrade your CommBox Signage Application

Settings 5

• How to access password settings, permission groups and tags
• Where will my signage data be stored?
• Can signage be integrated with AzureAD for SSO?
• Can admin audits be performed to monitor events?
• What are user permissions?

User Guide for CommBox Connect powered by Eshare 3

• User Guide: CommBox Connect
• Can I configure CommBox Connect to work across VLANs?
• How can I fix low audio levels when using eShare?

Eshare FAQ 8

• Getting touch to work via eShare on a Mac
• Can I use MiraCast on my Classic Panel?
• How do I share my screen using an Apple device through e-share?
• How do I enable multiple screens at once on CommBox Connect?
• How do I enable a password on CommBox Connect?

View all 8

Airserver FAQ (Coming Soon) 9

• What is Airserver?
• How do I mirror the screen of my iPhone or iPad onto my CommBox?
• How do I find out the name of my CommBox Airserver app?
• How do I give my CommBox Airserver a different name?
• How do I mirror the screen of my Android device to my CommBox?

View all 9

General FAQ for all CommBox Touchscreens 60

• How do I recalibrate my CommBox touchscreen?
• CommBox Remote Support Download
• Can I use streaming services such as Netflix, Disney and Amazon on my Panel?
• Do CommBox touchscreens have a built in camera?
• Can I install my own software onto a CommBox touchscreen?

View all 60

CommBox Classic V3 FAQ 62

• Can I connect my Bluetooth speaker, headphones or microphone to a CommBox?
• How do I connect to a Wifi Network?
• Why is my touch screen not displaying my computer properly?
• How to screenshot anything on a CommBox Classic V3
• How do I use the CommBox 'Annotate anywhere' tool?

View all 62

CommBox Pulse V3 FAQ 20

• Can my Pulse automatically turn on to a preferred input?
• How do I change my WiFi connection to Ethernet on my Pulse panel?
• How big is the Pulse whiteboard?
• What is an Interactive Pulse?
• Can my Pulse panel automatically power off if there is no signal?

View all 20

CommBox Touchscreen Tools and Apps 11

• CommBox Timer App
• CommBox Reveal App
• CommBox Stopwatch App
• CommBox Clock App
• CommBox Calculator App

View all 11

CommBox Store 6

• How do I download an Android app from the CommBox Store?
• How do I update my CommBox Apps?
• An app won't install from the CommBox Store?
• There's an app I would like, but it's not available in the CommBox Store?
• There's an app I want that isn't in the CommBox Store, can I download it to my panel?

View all 6

Overview 31

• What is CommBox Manage?
• How do I enroll/add a device to my CommBox Manage account?
• How do I send a message to my device using the CommBox Manage?
• How do I send an emergency/other message to my device using CommBox Manage?
• Using CommBox manage, how do I deploy an app to my fleet of devices?

View all 31

FAQ for our CommBox Commerical Displays 18

• Can I mount a VC Camera on my Display panel?
• Can I use MiraCast on my Display Panel?
• Can I use split screen on my Display Panel?
• Can my Display auto power off?
• Can my Display automatically turn on to a preferred input?

View all 18

FAQ's for CommBox Stands, Trolleys & Accessories 15

• Can my CommBox Combi Trolley hold a V3 Classic 98"?
• Can my CommBox Combi Wall-mount hold a V3 Classic 98"?
• Do CommBox Sound Bars support Control?
• Do Pulse panels have a Subwoofer?
• Does the Premium Sound Bar come with a mounting bracket?

View all 15