--- title: How to Take a Screenshot in CommBox Signage description: Learn how to capture, view and download screenshots in CommBox Signage, including requirements, steps and troubleshooting tips. --- [Skip to content](https://support.commbox.com.au/knowledge/screenshots#main-content) English Show submenu for translations [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.commbox.com.au/portal?hsLang=en) [![CBOX Final Logo RGB 02-1](https://support.commbox.com.au/hs-fs/hubfs/Logos/CBOX%20Final%20Logo%20RGB%2002-1.png?width=300&height=60&name=CBOX%20Final%20Logo%20RGB%2002-1.png)](https://www.commbox.com.au/) - [Knowledge Base](https://support.commbox.com.au/knowledge) - [System Status](https://commbox.betteruptime.com/) - [Training Hub](https://www.commbox.com.au/training-hub) - [My Tickets](https://support.commbox.com.au/portal) Open main navigation Close main navigation - [Knowledge Base](https://support.commbox.com.au/knowledge) - [System Status](https://commbox.betteruptime.com/) - [Training Hub](https://www.commbox.com.au/training-hub) - [My Tickets](https://support.commbox.com.au/portal) - English Show submenu for translations - [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new) - [Customer portal](https://support.commbox.com.au/portal) - [Book Training Now](https://www.commbox.com.au/book-training) [Book Training Now](https://www.commbox.com.au/book-training) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.commbox.com.au/knowledge?hsLang=en) 2. [CommBox Signage](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en) # How to Take a Screenshot in CommBox Signage ## Use the screenshot feature to remotely check what is currently being displayed on a screen connected to your CommBox Signage account. ### **Overview** Screenshots provide a quick way to confirm that the correct content is being displayed on your signage screens without needing to be physically in front of the device. The screenshot feature is available with **CommBox Signage Advanced and Pro licences**. Once a screenshot has been captured, you can view the image in the Signage Portal or download it for later reference. ### **Before You Start** Before capturing a screenshot, keep the following in mind: - The screen must be **online and connected** to CommBox Signage. - Screenshots are not available when using the **CommBox Signage Web Player (PWA)**. - Devices running an unsupported version of the CommBox Signage application may display an error when a screenshot is requested. - If the screen is offline or cannot be reached, a **"did not respond"** message may appear. ### **Step-by-Step Instructions** ### Step 1: Open Deploy Sign in to the **CommBox Signage Portal** and navigate to **Deploy**. ### Step 2: Select Your Screen Find the screen you would like to check and click the **screen name** to open its details. ### Step 3: Request a Screenshot Click the **camera icon** in the top-right corner of the screen details window. ### Step 4: Wait for the Screenshot The screenshot request will be sent to the device. Allow up to **4 minutes** for the image to be captured and returned to the Signage Portal. Once complete, you can **view or download the screenshot**. ### **Troubleshooting** **Screenshot did not respond** Check that the screen is powered on, online and connected to the internet, then try again. **Screenshot option returns an error** Make sure the device is running a supported version of the CommBox Signage application. **Using the Web Player** Screenshots are not currently supported on the **CommBox Signage Web Player (PWA)**. - [General CommBox Product Information](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#main-content) - [FAQ](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#faq) - [How to](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#how-to) - [Compatability](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#compatability) - [Troubleshooting](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#troubleshooting) - [User Guides](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#user-guides) - [CommBox Classic S5](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#main-content) - [Get Started](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#get-started) - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#firmware-releases) - [How To](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#how-to) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#troubleshooting) - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#known-issues) - [CommBox Classic S4](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#main-content) - [Get Started](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#get-started) - [How to](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#how-to) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#troubleshooting) - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#firmware-releases) - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#known-issues) - [CommBox Classic V3 & V3X](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#main-content) - [Firmware Release](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#firmware-release) - [How to](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#how-to) - [User Guide](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#user-guide) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#troubleshooting) - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#known-issues) - [CommBox Neo](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#main-content) - [How to](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#how-to) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#troubleshooting) - [CommBox Atom](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#main-content) - [Get Started](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#get-started) - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#firmware-releases) - [How to](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#how-to) - [User Guide](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#user-guide) - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#troubleshooting) - [CommBox Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#main-content) - [Commercial Displays V4](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#commercial-displays-v4) - [Meeting Room Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#meeting-room-display) - [Intelligent Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#intelligent-display) - [Meeting Room Display Gen 2](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#meeting-room-display-gen-2) - [Intelligent Display Gen 2](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#intelligent-display-gen-2) - [CommBox OS](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#main-content) - [CommBox OS Apps, Tools and Bundles](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-apps-tools-and-bundles) - [CommBox OS Exp](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-exp) - [CommBox OS Accounts](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-accounts) - [CommBox OS Exp Autofill](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-exp-autofill) - [CommBox AI](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-ai) - [CommBox Store](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-store) - [CommBox Connect](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect) - [CommBox Connect powered by Airserver](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect-powered-by-airserver) - [CommBox Connect powered by EShare](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect-powered-by-eshare) - [Phonemes App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#phonemes-app) - [Planner App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#planner-app) - [Posters App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#posters-app) - [Quotes App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#quotes-app) - [Reveal App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#reveal-app) - [Rewards App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#rewards-app) - [Spinner App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#spinner-app) - [Timer App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#timer-app) - [CommBox Signage](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#main-content) - [Signage Player](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#signage-player) - [Designer and Templates](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#designer-and-templates) - [Settings](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#settings) - [SSO](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#sso) - [Screens](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#screens) - [Manage](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#manage) - [Integrations](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#integrations) - [Google API](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#google-api) - [CommBox Horizon](https://support.commbox.com.au/knowledge/commbox-horizon?hsLang=en#main-content) - [How to](https://support.commbox.com.au/knowledge/commbox-horizon?hsLang=en#how-to) - [CommBox Manage](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#main-content) - [Device Enrolment & Management](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#device-enrolment-management) - [Admin & Customisation](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#admin-customisation) - [Updating](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#updating) - [Credits & Licensing](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#credits-licensing) - [Support & Maintenance](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#support-maintenance) - [Groups & Tags](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#groups-tags) - [Messaging & Remote Access](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#messaging-remote-access) - [Overview](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#overview) - [Network & Security](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#network-security) - [Trial & Downloads](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#trial-downloads) - [User Guide](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#user-guide) - [CommBox LED](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#main-content) - [CommBox LED Board - Gen 1](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#commbox-led-board-gen-1) - [CommBox LED Board - Gen 2](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#commbox-led-board-gen-2) - [CommBox Accessories](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#main-content) - [Soundbar](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#soundbar) - [InstallMate](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#installmate) - [OPS (Mini PC's)](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#ops-mini-pcs) - [Karter AV Furniture](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#main-content) - [Combi](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#combi) - [Elegance](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#elegance) - [Urban](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#urban) - [Invisible In-Wall Bracket](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#invisible-in-wall-bracket) - [Tilt](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#tilt) - [Dash](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#dash) - [Easel](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#easel) - [Older CommBox Products](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#main-content) - [Pulse](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#pulse) - [Joey](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#joey) - [CommBox](https://support.commbox.com.au/knowledge/commbox?hsLang=en#main-content) - [Customer Success](https://support.commbox.com.au/knowledge/commbox?hsLang=en#customer-success) [![Chill listening crop-3](https://support.commbox.com.au/hs-fs/hubfs/CBOX%20Final%20Logo%20RGB%2001-2.png?width=119&height=24&name=CBOX%20Final%20Logo%20RGB%2001-2.png "Chill listening crop-3")](http://commbox.com.au) 32A/6 Jubilee Ave, Warriewood NSW 2102 Australia +61 2 99756001 [mailto:sales@commbox.com.au](mailto:sales@commbox.com.au) Copyright © 2025, CommBox