---
title: How to update your CommBox Intelligent Display Gen 2
description: Learn how to update your CommBox Intelligent Display Gen 2 firmware using an OTA connection or USB drive.
---

[Skip to content](https://support.commbox.com.au/knowledge/intelligent-display-gen-2-updates#main-content)

English

Show submenu for translations

[Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.commbox.com.au/portal?hsLang=en)

[![CBOX Final Logo RGB 02-1](https://support.commbox.com.au/hs-fs/hubfs/Logos/CBOX%20Final%20Logo%20RGB%2002-1.png?width=300&height=60&name=CBOX%20Final%20Logo%20RGB%2002-1.png)](https://www.commbox.com.au/)

- [Knowledge Base](https://support.commbox.com.au/knowledge)
- [System Status](https://commbox.betteruptime.com/)
- [Training Hub](https://www.commbox.com.au/training-hub)
- [My Tickets](https://support.commbox.com.au/portal)

Open main navigation

Close main navigation

- [Knowledge Base](https://support.commbox.com.au/knowledge)
- [System Status](https://commbox.betteruptime.com/)
- [Training Hub](https://www.commbox.com.au/training-hub)
- [My Tickets](https://support.commbox.com.au/portal)
- English
  
  Show submenu for translations
- [Log a ticket](https://support.commbox.com.au/knowledge/kb-tickets/new)
- [Customer portal](https://support.commbox.com.au/portal)
- [Book Training Now](https://www.commbox.com.au/book-training)

[Book Training Now](https://www.commbox.com.au/book-training)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://support.commbox.com.au/knowledge?hsLang=en)
2. [CommBox Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en)
3. [Intelligent Display Gen 2](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#intelligent-display-gen-2)

# How to update your CommBox Intelligent Display Gen 2

## Keeping your Intelligent Display firmware up to date ensures optimal performance, security, and access to the latest features.

### **Applies To**

CommBox Intelligent Display Gen 2

There are two methods to update your firmware:

1. Via the Over the Air (OTA) server
2. Via a USB update

Check [the latest firmware version for your CommBox screen](https://support.commbox.com.au/knowledge/what-is-the-latest-firmware-version-for-my-commbox-screen?hsLang=en) before you begin.

### **Update via OTA Update Method**

*This is the preferred method because it keeps your existing apps and configuration. Your screen must be connected to the internet.*

#### **Step 1: Navigate to Settings**

- Using the remote control, navigate to **Settings** from the Home screen.

#### **Step 2: Access System Settings**

- In the **Settings** menu, select **System**.

#### **Step 3: Select System Update**

- Within **System**, select **System Update** to check for available firmware updates.

#### **Step 4: Upgrade to the Latest Version**

- If an update is available, select **Upgrade** to install the latest version.
- If no update is displayed, select **Check for Update** to search manually.

💡 Tip: Do not turn off the screen or disconnect it from the internet while the update is installing.

#### **Step 5: Troubleshoot Missing Updates**

If there is still no update available after checking, refer to the [Networking Whitepaper](https://hubs.ly/Q035lxsp0) to make sure your network settings allow OTA updates.

Following these steps helps keep your Intelligent Display Gen 2 firmware up to date. If you need further assistance, log a ticket on the [CommBox Support Portal](https://support.commbox.com.au/?hsLang=en).

### **Update your firmware via a USB drive**

If your screen cannot be connected to the internet, you can update the firmware using a USB drive.

⚠️ Important: A USB update returns the screen to factory settings. All existing apps and configurations will be removed.

#### **Step 1: Request the firmware files**

- Log a ticket via the [CommBox Support Portal](https://support.commbox.com.au/?hsLang=en) to request the firmware files.
- Include the correct serial number for your Intelligent Display Gen 2.

#### **Step 2: Download the firmware files**

- The CommBox Support team will send you a secure download link. This link expires after seven days.

#### **Step 3: Prepare the USB drive**

- Download and unzip the firmware file. Copy the unzipped firmware files to the root drive of a USB stick.

#### **Step 4: Insert the USB drive**

- Insert the USB drive into the **USB-A 2.0** port on the back of the screen.

#### **Step 5: Turn off the screen**

- Turn off the screen using the AC power switch on the back of the screen.

#### **Step 6: Start the USB update**

- Press and hold the power button on the screen. While holding the button, turn the AC power switch back on.
- Wait until the power indicator starts flashing, then release the power button.

#### **Step 7: Allow the update to complete**

- The screen will begin updating the firmware.
- Do not turn off the screen, remove the USB drive or disconnect power while the update is in progress.

#### **Step 8: Complete the Set Up Wizard**

- When the update is complete, follow the Set Up Wizard to configure the screen again.

#### **Step 9: Update CommBox OS apps**

- Open the **CommBox Store** and check for updates to CommBox OS apps that may have been released separately from the firmware.
- Install or update any required CommBox OS tools or apps to make sure the screen functions correctly.
- Reminder: Keep your firmware up to date

Under the [CommBox Warranty Terms and Conditions](https://cbcontent.commbox.com.au/h3U1oozlEPM), you must keep your firmware up to date to maintain the validity of your warranty.

### **Troubleshooting / What to Do If It Doesn’t Work**

#### **No update is available**

Select **Check for Update** again. If an update still does not appear, check your network settings using the [Networking Whitepaper](https://hubs.ly/Q035lxsp0).

#### **The USB update does not start**

Check that the firmware files have been unzipped and copied to the main folder of the USB drive. Confirm that the firmware was supplied for your Intelligent Display Gen 2.

#### **The screen does not start normally after the update**

Log a ticket via the [CommBox Support Portal](https://support.commbox.com.au/?hsLang=en) for assistance.

### **Related Articles**

- [What is the latest firmware version for my CommBox screen?](https://support.commbox.com.au/knowledge/what-is-the-latest-firmware-version-for-my-commbox-screen?hsLang=en)
- [Networking Whitepaper](https://hubs.ly/Q035lxsp0)
- [CommBox Warranty Terms and Conditions](https://cbcontent.commbox.com.au/h3U1oozlEPM)

 

 

- [General CommBox Product Information](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#main-content)

    - [FAQ](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#faq)
    - [How to](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#how-to)
    - [Compatability](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#compatability)
    - [Troubleshooting](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#troubleshooting)
    - [User Guides](https://support.commbox.com.au/knowledge/general-commbox-product-information?hsLang=en#user-guides)
- [CommBox Classic S5](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#main-content)

    - [Get Started](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#get-started)
    - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#firmware-releases)
    - [How To](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#how-to)
    - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#troubleshooting)
    - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-s5?hsLang=en#known-issues)
- [CommBox Classic S4](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#main-content)

    - [Get Started](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#get-started)
    - [How to](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#how-to)
    - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#troubleshooting)
    - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#firmware-releases)
    - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-s4?hsLang=en#known-issues)
- [CommBox Classic V3 & V3X](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#main-content)

    - [Firmware Release](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#firmware-release)
    - [How to](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#how-to)
    - [User Guide](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#user-guide)
    - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#troubleshooting)
    - [Known Issues](https://support.commbox.com.au/knowledge/commbox-classic-v3-v3x?hsLang=en#known-issues)
- [CommBox Neo](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#main-content)

    - [How to](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#how-to)
    - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-neo?hsLang=en#troubleshooting)
- [CommBox Atom](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#main-content)

    - [Get Started](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#get-started)
    - [Firmware Releases](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#firmware-releases)
    - [How to](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#how-to)
    - [User Guide](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#user-guide)
    - [Troubleshooting](https://support.commbox.com.au/knowledge/commbox-atom?hsLang=en#troubleshooting)
- [CommBox Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#main-content)

    - [Commercial Displays V4](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#commercial-displays-v4)
    - [Meeting Room Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#meeting-room-display)
    - [Intelligent Display](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#intelligent-display)
    - [Meeting Room Display Gen 2](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#meeting-room-display-gen-2)
    - [Intelligent Display Gen 2](https://support.commbox.com.au/knowledge/commbox-display?hsLang=en#intelligent-display-gen-2)
- [CommBox OS](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#main-content)

    - [CommBox OS Apps, Tools and Bundles](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-apps-tools-and-bundles)
    - [CommBox OS Exp](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-exp)
    - [CommBox OS Accounts](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-accounts)
    - [CommBox OS Exp Autofill](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-os-exp-autofill)
    - [CommBox AI](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-ai)
    - [CommBox Store](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-store)
    - [CommBox Connect](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect)
    - [CommBox Connect powered by Airserver](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect-powered-by-airserver)
    - [CommBox Connect powered by EShare](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#commbox-connect-powered-by-eshare)
    - [Phonemes App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#phonemes-app)
    - [Planner App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#planner-app)
    - [Posters App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#posters-app)
    - [Quotes App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#quotes-app)
    - [Reveal App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#reveal-app)
    - [Rewards App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#rewards-app)
    - [Spinner App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#spinner-app)
    - [Timer App](https://support.commbox.com.au/knowledge/commbox-os?hsLang=en#timer-app)
- [CommBox Signage](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#main-content)

    - [Signage Player](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#signage-player)
    - [Designer and Templates](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#designer-and-templates)
    - [Settings](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#settings)
    - [SSO](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#sso)
    - [Screens](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#screens)
    - [Manage](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#manage)
    - [Integrations](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#integrations)
    - [Google API](https://support.commbox.com.au/knowledge/commbox-signage?hsLang=en#google-api)
- [CommBox Horizon](https://support.commbox.com.au/knowledge/commbox-horizon?hsLang=en#main-content)

    - [How to](https://support.commbox.com.au/knowledge/commbox-horizon?hsLang=en#how-to)
- [CommBox Manage](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#main-content)

    - [Device Enrolment & Management](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#device-enrolment-management)
    - [Admin & Customisation](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#admin-customisation)
    - [Updating](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#updating)
    - [Credits & Licensing](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#credits-licensing)
    - [Support & Maintenance](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#support-maintenance)
    - [Groups & Tags](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#groups-tags)
    - [Messaging & Remote Access](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#messaging-remote-access)
    - [Overview](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#overview)
    - [Network & Security](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#network-security)
    - [Trial & Downloads](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#trial-downloads)
    - [User Guide](https://support.commbox.com.au/knowledge/commbox-manage?hsLang=en#user-guide)
- [CommBox LED](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#main-content)

    - [CommBox LED Board - Gen 1](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#commbox-led-board-gen-1)
    - [CommBox LED Board - Gen 2](https://support.commbox.com.au/knowledge/commbox-led?hsLang=en#commbox-led-board-gen-2)
- [CommBox Accessories](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#main-content)

    - [Soundbar](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#soundbar)
    - [InstallMate](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#installmate)
    - [OPS (Mini PC's)](https://support.commbox.com.au/knowledge/commbox-accessories?hsLang=en#ops-mini-pcs)
- [Karter AV Furniture](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#main-content)

    - [Combi](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#combi)
    - [Elegance](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#elegance)
    - [Urban](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#urban)
    - [Invisible In-Wall Bracket](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#invisible-in-wall-bracket)
    - [Tilt](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#tilt)
    - [Dash](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#dash)
    - [Easel](https://support.commbox.com.au/knowledge/karter-av-furniture?hsLang=en#easel)
- [Older CommBox Products](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#main-content)

    - [Pulse](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#pulse)
    - [Joey](https://support.commbox.com.au/knowledge/older-commbox-products?hsLang=en#joey)
- [CommBox](https://support.commbox.com.au/knowledge/commbox?hsLang=en#main-content)

    - [Customer Success](https://support.commbox.com.au/knowledge/commbox?hsLang=en#customer-success)

[![Chill listening crop-3](https://support.commbox.com.au/hs-fs/hubfs/CBOX%20Final%20Logo%20RGB%2001-2.png?width=119&height=24&name=CBOX%20Final%20Logo%20RGB%2001-2.png "Chill listening crop-3")](http://commbox.com.au)

32A/6 Jubilee Ave, Warriewood NSW 2102 Australia

+61 2 99756001

<https://www.facebook.com/CommBoxTech> <https://www.instagram.com/commboxaus> [mailto:sales@commbox.com.au](mailto:sales@commbox.com.au) <https://www.linkedin.com/company/commbox/> <https://www.youtube.com/channel/UC04w9Hs4SonT5bIhkosKzrQ>

Copyright © 2025, CommBox