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How to reset your CommBox AutoFill Vault if you forget your PIN

Reset your Vault when the PIN is lost, so you can regain access and set a new PIN.

Applies To
Applies to: CommBox Classic S5 (Goanna firmware), CommBox AutoFill, CommBox Experience Portal

Step-by-Step Instructions

Step 1: Understand what a Vault reset does

A Vault reset erases all saved passwords and they cannot be recovered. Make sure you still know the passwords or have them stored elsewhere. 

Step 2: Go to CommBox AutoFill on your computer

Open the CommBox AutoFill portal where your Vault is managed.

Step 3: Reset the Vault

Follow the Vault reset option provided in the portal when you can’t access your PIN. (The guide confirms a reset is required if the PIN is forgotten.) 

Step 4: Create a new Vault PIN

After reset, set a new 6-digit PIN and begin adding logins again. 

💡 Tip: Rebuilding your Vault with only the services you use most keeps sign-ins fast on the screen.

Troubleshooting / What to Do If It Doesn’t Work

  • If you can’t locate the reset option, log a ticket on the Support Portal in Knowledge Base: https://support.commbox.com.au/knowledge/kb-tickets/new