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How to fix Live Subtitles issues on CommBox AI

Learn what to check when subtitles do not appear, the language is incorrect or the captions are delayed.

Applies To
CommBox Classic S5 with Goanna Firmware or later
CommBox AI

Step-by-Step Instructions

Step 1: Check the language settings

Open Live Subtitles and confirm both the spoken language and the subtitle or translation language are set correctly.

Step 2: Check the audio source

Make sure audio is playing through the screen or through the microphone source you selected.

Step 3: Increase the volume a little

Very low audio may not be picked up well, so increase the volume slightly and test again.

Step 4: Move the subtitle window

Drag the subtitle window so it does not sit over media controls or important content.

💡 Tip: Correct language settings make a big difference to subtitle quality and accuracy.

Troubleshooting / What to Do If It Doesn’t Work
If subtitles are still missing or delayed after these checks, log a ticket on the Support Portal at Knowledge Base and include the audio source you were using.