How to fix Circle & Go selection issues on CommBox AI
Learn what to check when Circle & Go says no content is found or selects the wrong area.
Applies To
CommBox Classic S5 with Goanna Firmware or later
CommBox AI
Step-by-Step Instructions
Step 1: Draw a full closed loop
Make sure the line forms a complete loop with no gaps. Do not cross over the line too many times.
Step 2: Zoom in for smaller content
If the text or image is small, zoom in slightly before circling it.
Step 3: Select a smaller area
Focus on one paragraph, one question or one image at a time instead of circling a large section.
Step 4: Test another content source
Some streaming apps or protected content may not work with Circle & Go. Test with a web page, PDF or document to compare.
💡 Tip: Smaller, cleaner selections usually give faster and more accurate results.
Troubleshooting / What to Do If It Doesn’t Work
If Circle & Go still fails after these checks, note the content type you were trying to select and log a ticket on the Support Portal at Knowledge Base.