How to fix Ask AI voice input issues on CommBox AI
Learn what to check when Ask AI cannot hear you or does not transcribe your voice correctly.
Applies To
CommBox Classic S5 with Goanna Firmware or later
CommBox AI
CommBox AI Pen
Step-by-Step Instructions
Step 1: Check the microphone
Make sure the microphone on the screen or connected sound system is not muted.
If using the AI Pen, make sure you are holding the Voice key when saying your command.
Step 2: Move closer to the screen
If using the microphone array, speak clearly and stay close enough for the microphone to pick up your voice well.
Step 3: Reduce background noise
Lower room noise where possible. Loud chatter, fans and other sounds can affect voice recognition.
Step 4: Test by typing
Type your question into Ask AI. If typed questions work, the issue is likely related to voice input rather than the whole AI service.
💡 Tip: Typing is a quick fallback that keeps your lesson or meeting moving while you work through the voice issue.
Troubleshooting / What to Do If It Doesn’t Work
If voice still does not work after these checks, record what happened and log a ticket on the Support Portal at Knowledge Base.