How to factory reset your CommBox Classic S5
Learn how to safely perform a factory reset on your CommBox Classic S5 to restore default settings and clear personal data.
Applies To : CommBox Classic S5 models
Step-by-Step Instructions
Step 1: Open the Settings menu
From the home screen, tap the Settings icon in the side menu or launcher.
Step 2: Select 'System'
Scroll to the bottom and tap System.
Step 3: Tap 'Reset Options'
In the System menu, choose Reset options.
Step 4: Choose 'Erase all data (factory reset)'
Tap Erase all data (factory reset). This will remove all user data and return the screen to its original setup.
Step 5: Confirm your choice
Tap Reset Screen. You may be asked to enter your PIN or administrator code.
Step 6: Wait for the process to complete
The screen will restart and begin the reset. This may take a few minutes. When finished, the Set-up Wizard will appear just like when you first turned the screen on.
💡 Tip: Make sure you back up any important files saved on the screen or in apps before performing a reset.
Troubleshooting / What to Do If It Doesn’t Work
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If your screen is unresponsive, you can perform a hard reset by using the pinhole reset button (if available) or switching the main power off and on again at the switch behind the right speaker.
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If the reset option is greyed out or not available, ensure you are using an admin account or contact your IT administrator.
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If your screen remains stuck on the loading screen after reset, log a ticket with CommBox Support via the Support Portal.