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How to connect an external computer to your CommBox Intelligent Display Gen 2 via USB-C

Learn how to connect a laptop or desktop computer to your CommBox Intelligent Display Gen 2 using a USB Type-C cable so you can share your screen in the classroom.

Applies To:

CommBox Intelligent Display Gen 2 — All sizes (43", 55", 65", 75", 86", 98")

Step 1: Make all connections before plugging in power ⚠️ Important: For your safety and the safety of the display, do not plug in the power cord before making your device connections.

Step 2: Connect the USB Type-C cable to your computer Plug one end of a USB Type-C cable into your computer's USB Type-C port.

Step 3: Plug the other end into the display Connect the other end of the USB Type-C cable into the USB Type-C port on the back of your CommBox Intelligent Display Gen 2.

💡 Tip: The USB Type-C port on the CommBox Intelligent Display Gen 2 supports charging, data transfer, and audio/video output. Note that the maximum charging power of this port is 65W — do not use it to charge devices that require more than 65W.

Step 4: Plug in the power cord and turn on the display Plug the power cable into the display and flip the Power Switch to the "I" position.

Step 5: Turn on your computer Start up your external computer as you normally would.

Step 6: Press the power button on the display Press the power button on the front of the CommBox Intelligent Display Gen 2 to turn on the screen.

Step 7: Switch to the USB Type-C input Press the INPUT button on the remote control or on the front of the display. Select the USB Type-C channel from the input list. Your computer's screen should now appear on the display.

Troubleshooting / What to Do If It Doesn't Work

  • No picture on screen — confirm the USB Type-C cable is firmly connected at both ends and that you have selected the USB Type-C input source on the display.
  • Computer is not detected — try a different USB Type-C cable, as some cables only carry power and do not carry video signals.
  • Screen appears but nothing is happening — make sure your computer has finished starting up and that it is not in sleep mode.
  • Charging not working — verify that your device's charging requirement does not exceed 65W.

If you're still having trouble, log a ticket on the Support Portal at support.commbox.com.au.

Video Tutorial (if available) Visit www.commbox.com.au/training-hub for video guides on connecting devices to your CommBox Intelligent Display Gen 2.