How to Check for Updates in the CommBox Connect Powered by Eshare App

Applies To

Applies to: Classic V3, Classic V3X, Atom, Commercial Display V4

Step-by-Step Instructions

Step 1

On the CommBox screen, open the CommBox Connect Powered by Eshare app.

Step 2

Tap the Settings icon in the bottom-right corner of the screen.

Step 3

Tap Check for Update.

If an update is available, you will be prompted to download and install it.

💡 Tip: Make sure your CommBox screen is connected to a stable internet connection before checking for updates.

Step 5

Follow the on-screen instructions to complete the update. The app may restart once the update is installed.

💡 Note: Keeping the app up to date helps maintain compatibility with the latest versions of iOS, Android, Windows and ChromeOS devices.

Troubleshooting / What to Do If It Doesn’t Work

• Issue: "Check for Update" button isn’t visible or does nothing.
  Fix:

  • Restart the CommBox screen and try again.

  • Ensure Eshare has been fully launched from the home screen.

• Issue: Update fails or stalls partway through.
  Fix:

  • Check your network connection.

  • Try again during off-peak hours for faster downloads.

👉 Still having trouble? Log a support ticket at the CommBox Support Portal